Refund policy

In order to request a refund, please follow the link to "Contact Us" at the top of the website, or by Clicking Here.

Refunds on unwanted items

Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.

All returns must be accompanied by your dispatch confirmation email or some form of confirmation as to who the item is being returned by. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress. Once the unwanted item is received back to the warehouse it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.

Refunds on Faulty items

We strive to ensure all your purchases reach you in perfect condition.

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

In all cases, items will be inspected and if confirmed as faulty we will issue a suitable form of redress (replacement/repair/refund).

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.

In dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.

We suggest that before you return an item as faulty, please ensure you have checked the batteries, please note that all our toys work best with alkaline batteries.